Shipments and returns

Your pack shipment

All of our deliveries are sent using Royal Mail’s tracked and signed for service.

We reserve the right to deliver in multiple consignments; however this will be at no extra cost.

In the event that a package is refused or unclaimed and returned to us there are two options.

  • The package can be dispatched again on payment of any additional shipping cost.
  • A refund will be made, minus any costs to us for the original shipping and return.


Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for postal delays. However, should your order not arrive within the time expected following our notification of dispatch, please contact us and we will endeavour to locate your shipment.

UK Deliveries

Deliveries generally take 2 to 3 working days from the time of dispatch and take place Monday to Friday between 8am and 5.30pm.

Export Deliveries

Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/or special duty payments on all of the products ordered.

We are not responsible for delays in the delivery or delays due to customs and excise.